Your team is made up of multiple people, so you can’t always guarantee an incoming call is answered by the right person. When responding to calls from your mobile app this process you'll need to follow these steps.

Pick up any incoming call on your mobile app, and tap “Transfer” at the top-right Corner.

Choose a staff member from your contact list, staff list, the dial pad, or recent calls, then select Warm Transfer (Call and Hold) or Blind Transfer (Transfer and End) based on your handoff needs.

If needed, leave or end the call.

Once you initiate a warm transfer, you can view all the call participants in a scrollable bottom list, remove other participants, or, as mentioned before, end the call for all participants or leave without ending it for the others.