The "Record Voicemail" action enables callers to leave a voicemail when no one is available to answer the phone, effectively capturing important customer inquiries or feedback when live agents are unavailable. So, let's check how to use it.
Navigate to the Workflow tab inside the Automation section and click “Create Workflow.”
Set the trigger as “Start IVR.”
Click the Plus sign icon to add an action and select “Record voicemail.”
- Enable “Play Beep” to include a sound indicating that the recording has started.
- Add the seconds of silence the automation should wait before stopping the recording.
- Add a key that contacts can press to Stop Recording.
Set a max time for the recording; this will be entered in seconds.
By enabling Add Voice Instructions, you may introduce a message for your contacts. You have two main options for this:
- Say a message: This lets you input your desired message in writing.
- Play a message: With it, you can upload a recording to be played to the caller.
Set the number of loops to define how many times the message should repeat.
Click "Save Action" to apply the settings.
Add any actions you want to happen once the message is recorded and you're done! This feature ensures no important messages are missed, even if immediate contact isn't possible, improving your customers' experience.