TikTok helps you reach and connect with audiences in an approachable way, encouraging them to interact with your business. And there's nothing that audiences love more than getting a response back; however, managing comments can be overwhelming. You can use workflows to make responding to their engagement easier. Let's check out how!

Prerequisites

To use your CRM tools for TikTok comment management, you must first connect your account. To do this, navigate to the Integrations section inside your account settings and click Connect under the TikTok logo.

If you see a ( ! ) icon next to the integration after connecting your account, click Manage Accounts

Toggle the option under Enable Messaging on. 

Once properly connected, incoming TikTok messages will appear directly in your Conversations Inbox.

Setting Up Automations

To build an automation to respond to your reel comments, head to the Workflows tab inside the Automation section and create a new workflow.

Click Add New Trigger and select the trigger "TikTok Comment(s) on a Reel."

To respond to comments from a specific video, click + Add Filter, select “Account is,” and select your desired account.

Click + Add Filter again, select “Post Type is,” and select “Published.”

Click + Add Filter one last time, select “Post is,” and pick your desired post.

Click Save Trigger once you've set your filters.

Click the plus sign icon to add an action and select “Reply in Comment.”

Add your responses by typing them in the response box. There will be one by default, but you can add more if needed.

Once you've added all your desired responses, click Save Action.

Add any other actions you see fit, then publish your workflow to start using it.

Using automation to respond to your TikTok comments helps you be more active, boosting your posts and connecting with an even bigger audience. So, we know this will be a great tool to become the most effective when it comes to keeping that interaction going. We hope you enjoy it!